If that is unavailable, please try these two other options:
(Note: If using Mobile Chat, mobile device used must have access outside of firewalls.)
Users who would like access to the tech support desk by phone, please call 1-800-975-3452 ext 8 in the US and Canada, and 0203 314 7710 in the UK. Longer wait times may apply.
Please remember to keep your tutoring session 'live' while you contact us, by chat or phone, as it enables us to troubleshoot more effectively.
Access to our chat support may be blocked by your organization. Two other Options might be: